Shipping

Standard product lead time is 3 to 5 business day.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

However, due to the nature of made-to-order strip curtain kits, we have only a limited return/refund program. We strive to ship only the best products to our customers, but we also realize that mistakes happen.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return contact us at support@industrialstripcurtain.com or (800) 732-9583.

If your return is accepted, you will receive instructions on how and where to send your package. Under certain conditions, we will provide you with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can contact us with any return questions at support@industrialstripcurtain.com or (800) 732-9583.

Returns Address:

Industrial Strip Curtain
947 Center Ave,
Daytona Beach, FL 32117

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you need is to make a separate purchase for the new item, and then work on getting your previous item returned or refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment minus a standard restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.